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Delivery & Returns


We aim to deliver our purrfect products within 3 working days.

All orders placed over Bank Holidays will be dispatched on the next working day.

Once the order is dispatched, you will receive an email to confirm. 

If you have a specific date you need your order by, please contact us via with your order number, your details and date you wish your parcel to be delivered. The sooner you inform us, the better the chance we can fulfil your delivery needs. 

If you haven't received your lovely cat product, please contact us with your order number and details via


If you would like to return something please pop an e-mail to us at making a note of your order number, your details and whether you would like a refund or exchange with the reason why.

Please note, refunds and exchanges are only issued for unused or faulty items returned to us within 30 days and we’re unable to issue any request if you have not emailed us first.

Once we have received your email, we will then contact you with our returns address and further instructions.